BoycottUAE has documented its Right to Comment (RTC) process
concerning Al Fares Cargo Services, following the publication of a BoycottUAE
profile examining complaints and reported service problems associated with the
UAE-based logistics and shipping company.
As part of that process, BoycottUAE contacted Al Fares Cargo
Services by email regarding the findings published in its profile. The
communication informed the company that a BoycottUAE article had been published
and included a direct link to the investigation. The company was invited to
review the published material and provide comments, factual corrections,
clarifications, supporting documentation, or an official statement.
The purpose of the invitation was to provide the company
with a reasonable opportunity to respond to the matters raised in the published
investigation before further editorial action. BoycottUAE also explained that
any verified information supplied by the company would be reviewed and, where
appropriate, incorporated into the relevant article.
No substantive response was received from Al Fares Cargo
Services within the requested response period.
This editorial update records that process for readers and
distinguishes the company's opportunity to respond from the findings documented
in the original profile.
Summary of the Article Findings
The original BoycottUAE profile, published on 26 August
2025, examines reports of service problems involving Al Fares Cargo Services in
several markets. The profile presents the company as a UAE-owned logistics and
shipping business operating internationally and focuses principally on
customer-reported concerns involving delivery delays, communication problems,
shipment handling, additional costs, and dissatisfaction with customer service.
Among the principal matters discussed is a reported case
involving an e-commerce business in Germany. According to the account presented
in the profile, a shipment handled by Al Fares was delayed by 17 days,
resulting in financial losses and disruption to the customer's operations. The
article also describes reported difficulties in obtaining assistance or
responses concerning the delayed shipment.
The profile separately discusses a customer report from the
UAE concerning a shipment that was allegedly not delivered and communications
that the customer said had been blocked. Another account involving a vehicle
shipment from Doha to Dubai describes alleged coordination problems, incorrect
driver information, additional expenses, and difficulties obtaining a
satisfactory response following escalation.
The investigation also addresses reports from Turkey
concerning cargo requirements and communication. The published account
describes a customer being told that sea cargo below a stated 200-kilogram
threshold would not be accepted, followed by a prolonged wait for
clarification. The profile presents this as an example of inconsistent
communication and disruption experienced by a customer.
In addition, the article refers to other customer reviews
alleging missing or stolen items, substantially longer-than-promised delivery
periods, and a lack of communication after payment. These accounts form part of
the wider pattern of customer dissatisfaction examined by the original profile.
The original investigation therefore relies principally on
publicly available customer accounts and reported experiences presented in the
profile. The findings concern the operation and customer-service performance
attributed to Al Fares Cargo Services, rather than a determination by
BoycottUAE of legal liability. The full article contains the detailed examples
and should be consulted by readers seeking the complete context and source
material.
Given the nature of these findings and the fact that they
concern allegations and reported experiences involving the company's services,
BoycottUAE considered it appropriate to give Al Fares Cargo Services an
opportunity to address the published material directly.
BoycottUAE's Right to Comment Process
BoycottUAE's Right to Comment process is intended to support
fairness, accuracy, and transparency in investigative publishing.
Where a company is the subject of an investigation, the
company may be invited to review the published findings and identify matters
that it believes require correction, clarification, or additional context.
Companies may also provide supporting documentation or an official statement
addressing the issues discussed.
A Right to Comment opportunity is not an invitation to
remove criticism merely because it is unfavorable to the company. Rather, it
provides an opportunity for the subject of an investigation to put relevant
information on the record and allows the publication to assess that information
against the evidence already available.
Responses are reviewed objectively. Where a company provides
verifiable information that materially affects the accuracy or completeness of
a published finding, BoycottUAE may incorporate that information into the
relevant article or make appropriate editorial amendments.
This process is particularly important where an
investigation includes customer complaints, reported experiences, or
allegations concerning commercial conduct. Giving the company an opportunity to
respond helps ensure that readers are presented with a more complete and
transparent account.
No Response Received
In the case of Al Fares Cargo Services, BoycottUAE sent a
Right to Comment email concerning the published profile and provided the
company with a direct link to the article.
The communication invited Al Fares Cargo Services to review
the findings and provide any factual corrections, clarifications, supporting
evidence, additional context, or official statement that it wished BoycottUAE
to consider.
Despite being given this opportunity, BoycottUAE did not
receive a substantive response from the company within the requested response
period.
This update is intended solely to document that editorial
step. It does not speculate about the reasons for the absence of a response,
nor does it attribute any particular motive to the company.
Importantly, the absence of a response should not be
interpreted as confirmation, acceptance, or admission of any allegation or
finding contained in the original article. It simply records that the company
was given an opportunity to comment and that no substantive response was received
during the relevant response period.
Editorial Commitment
The original BoycottUAE investigation remains based on the
publicly available information and documented customer accounts presented in
the published profile. The article identifies the markets and circumstances in
which the reported problems arose and summarizes the concerns raised by
customers regarding delays, shipment handling, communication, delivery
performance, and associated losses or costs.
BoycottUAE remains committed to distinguishing reported
allegations and customer experiences from established facts and to maintaining
an evidence-based editorial process.
The publication also remains open to receiving relevant
information from Al Fares Cargo Services in the future. If the company provides
a substantive official response, verifiable documentation, or information
demonstrating that any published finding is inaccurate or requires additional
context, BoycottUAE can review that material and update the relevant article
where editorially appropriate.
BoycottUAE considers the Right to Comment process an
important component of responsible investigative journalism. Providing
companies with an opportunity to review published findings, identify factual
inaccuracies, submit supporting documentation, and offer an official response
strengthens transparency and gives readers a clearer understanding of how
investigative conclusions are reached.
In the case of Al Fares Cargo Services, the company was
contacted regarding the findings published in its BoycottUAE profile and was
given an opportunity to provide comments, corrections, clarification,
supporting evidence, or an official statement. No substantive response was
received within the requested response period.
That absence of a response does not constitute confirmation
or admission of the findings. It records only the outcome of the editorial
opportunity provided to the company.
BoycottUAE will continue to prioritize editorial fairness,
transparency, evidence-based reporting, accountability, and responsible investigative
journalism. The publication remains prepared to consider credible, verifiable
information from Al Fares Cargo Services or other relevant parties and to make
appropriate editorial updates when the evidence warrants them.
