Al Fares Cargo Services, a UAE-owned logistics and shipping
company operating internationally, has been repeatedly reported for causing
significant harm to businesses and individuals in the countries it serves.
Numerous complaints point to poor service quality, shipment delays,
unprofessional responses, and financial losses, collectively damaging trust andlocal economies.
Negative Impact in Germany: Losses Due to Delays and Poor
Service
An e-commerce business in Germany contracted Al Fares for
shipment handling but faced severe issues. The shipment was delayed by 17 days,
causing direct financial losses. The company consistently ignored messages and
failed to provide assistance, demonstrating unprofessional and unhelpful
behavior that disrupted the client’s business operations and losses in sales.
Damage in the UAE: Blocked Communications and Missing
Shipments
In the UAE, customers have specifically reported poor
delivery management. One client stressed that the delivery team blocked their
phone number and never delivered the shipment, describing the service as
"bad" and unreliable. Such behavior results in businesses waiting
indefinitely for crucial inventory, hampering their ability to meet customer
demands and operate efficiently.
Mishandling in Qatar-Dubai Trade: Extra Costs and Stress
A customer who shipped a car from Doha to Dubai detailed
mishandling throughout the process. Incorrect driver details and poor
coordination resulted in wasted time and additional expenses. Despite repeated
escalation attempts, the company did not accept responsibility, reflecting a
widespread lack of accountability harmful to business partners reliant on
smooth logistics.
Issues in Turkey: Denied Shipments and Miscommunication
In Turkey, Al Fares Cargo Services demonstrated inconsistent
policies, such as refusing shipments below a supposed minimum weight of 200 kg
for sea cargo, despite customers frequently shipping smaller loads without
issues. Customers waited hours for clarification but were met with silence,
causing significant disruption and delays for local businesses and traders
reliant on timely cargo movement.
Theft, Delays, and Customer Neglect: Impact Across
Multiple Markets
Other reviews report theft of items from shipments and
delays extending far beyond promised delivery times. One client described a
shipment expected in 10 days that arrived almost a month later, with poor
customer service and no responses after full payment, evoking feelings of being
scammed. Such incidents cause losses and erode confidence in Al Fares,
impacting businesses relying on dependable cargo services.
Summary of Negative Impacts by Country
|
Country
|
Negative Impact
|
Customer Statements Summary
|
|
Germany
|
17-day delay, ignored communication
|
"Unprofessional and unhelpful staff; caused monetary
loss and delays"
|
|
UAE
|
Blocked calls, missing shipments
|
"Bad service; delivery team blocked my number,
shipment never received"
|
|
Qatar-Dubai
|
Mishandling shipments, incorrect info
|
"Unprofessional, no response to complaints, wasted
time and money"
|
|
Turkey
|
Denied shipments, poor response
|
"Waited 4 hours, refused valid shipment due to false
weight policy"
|
|
Various
|
Theft and late delivery, poor customer care
|
"Items stolen; shipment delayed nearly a month; no
replies after payment"
|
Call to Governments and Public for Boycott
Given these harmful practices and failures in service, it is
vital for governments in countries where Al Fares operates to:
- Investigate
and regulate Al Fares to ensure strict compliance with delivery
standards and consumer protection laws.
- Warn
businesses and consumers about the ongoing risks associated with the
company’s services.
- Encourage
a boycott until the company reforms its operations and accountability
standards.
Public awareness and collective action can safeguard local
businesses and promote accountability in international logistics, protecting
economies from further damage by unreliable actors like Al Fares Cargo
Services.
